Phoenix Singers

Acapella singing group that draws its repertoire of songs from singing traditions across the globe. No experience required.

Refunds will be made when a course is cancelled or when a participant withdraws up to a week before the starting date.  Refunds will only be made part - way through a term if you experience an unexpected event (eg. illness) and you provide supporting evidence (eg. medical certificate).  The cost of any previously attended classes / sessions will be deducted before a refund is made.  For refunds of $50 or less, a cancellation fee of $5 applies.  For refunds greater than $50, a cancellation fee equal to 10% of the refunded amount will apply.  

BOOKINGS & ENROLMENTS

Bookings are essential for all events.  

All prices are G.S.T inclusive. 

ABSENCE

If you will be / are away from class / session for more than 2 weeks during term, please ensure you advise your tutor / leader, or the office.  This will ensure you keep your place.  

If your circumstances change and you no longer need your place in your class / session, please let us know so it can be offered to the next person on the waiting list. 

RFUNDS

We are happy to offer a full refund should you choose to cancel your enrolment prior to the activity commencing. ie. cancellation of Term enrolment prior to the first session of the Term. 

Unfortunately we are not able to extend this refund offer to activities where included materials are ordered, in advance, for each participant prior to the class commencing. In this scenario, the refund would be the class fee, less the cost of materials and tuition.  

We do offer refunds for individual sessions missed due to medical reasons, illness or injury. 

We are a small not for profit community centre and most of our activities are 'fee for service' meaning we rely on enrolment fees paid by participants to cover our overhead costs, including facilitator wages. For this reason we rely on full Term commitment to activities and charge fees as Term fees. 

We are unable to offer casual or pay as you go options, and we cannot provide refunds or credits for sessions missed due to other outings or holidays. We appreciate your understanding. 

PRIVACY STATEMENT

LCC collects personal information, ie.  your name, address, contact details, etc)to enable us to complete our enrolment.  LCC respects all personal and confidential information given and will take all practical precautions to protect information from unauthorised access, loss or misuse. 

Relevant information will be forwarded to the tutor of each class.  Please notify the office if you do not want your details to be forwarded to the class tutor. 

CODE OF CONDUCT

To ensure a safe, inclusive, and enjoyable environment for everyone, we require all participants, visitors, staff and volunteers to follow this Code of Conduct.

1. Respect Each Other

 Treat everyone with kindness, dignity, and respect, regardless of age, background, or beliefs.

Avoid offensive language, discriminatory behaviour, bullying or harassment of any kind.

2. Respect the Space

Keep LCC clean and tidy. Dispose of rubbish responsibly and treat the facilities, furniture, and equipment with care.

Follow any posted rules for specific areas, equipment or activities.

3. Be Safe

Act in a way that ensures the safety and well-being of yourself and others.

Report any unsafe conditions or emergencies to staff, immediately.

4. Be Inclusive

Welcome and support everyone, fostering a sense of belonging for all.

Engage in activities with a spirit of collaboration and inclusion.

5. Follow the Rules

Comply with staff instructions and LCC policies.

Activities that involve violence, illegal substances, or other prohibited behaviours are strictly forbidden.

6. Resolve Conflicts Peacefully

Address disagreements calmly and respectfully. If needed, ask staff for assistance in resolving issues.

7. Protect Privacy

Respect the privacy of others by not sharing personal information without permission.

Seek consent before taking or sharing photos or videos.

By participating in the LCC you agree to uphold this Code of Conduct. Violations of this Code may result in being asked to leave or other consequences as deemed appropriate.

Thank you for making LCC a welcoming place for everyone.

PHONE & IN PERSON BOOKINGS

 Should you book/enrol over the phone or in person with LCC staff please note you'll be agreeing to LCC's terms and conditions, refund policy, code of conduct and WeTeachMe terms and conditions including privacy policy https://weteachme.com/pages/terms-and-conditions and https://weteachme.com/pages/privacy-policy.